FAQs
Frequently Asked Questions (FAQs)
Orders and Shipping
Q: How do I place an order?
A: To place an order, simply browse our collection, select your desired items, choose your size, and click "Add to Cart." When you're ready, proceed to checkout and follow the prompts to complete your purchase.
Q: Can I change or cancel my order after it has been placed?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order has been processed, we may not be able to make changes or cancellations.
Q: What are the shipping options and costs?
A: We offer various shipping options, including standard and express shipping. Shipping costs are calculated at checkout based on your location and chosen shipping method.
Q: Do you offer international shipping?
A: Yes, we ship internationally. Shipping times and costs may vary depending on the destination.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached. Please visit our Returns page for detailed instructions.
Q: How do I return an item?
A: To return an item, please contact our customer service team to initiate the return process. We will provide you with a return authorization and shipping instructions.
Q: How long does it take to process a return?
A: Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund. Refunds will be credited to your original method of payment.
Q: Can I exchange an item for a different size or color?
A: Yes, exchanges are available for different sizes or colors of the same item, subject to availability. Please contact our customer service team to arrange an exchange.
Product Information
Q: How do I know what size to order?
A: We provide detailed size charts for each product on our website. Please refer to these charts and measure yourself to ensure the best fit. If you need further assistance, our customer service team is happy to help.
Q: Are the colors of the products accurate?
A: We strive to display our products as accurately as possible. However, colors may vary slightly due to monitor settings and lighting.
Q: How should I care for my Chikankari garments?
A: To preserve the beauty of your Chikankari garments, hand wash them in cold water with a mild detergent and dry them in the shade. Avoid direct sunlight and use a low heat setting when ironing, on the reverse side of the fabric.
Payments and Security
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and PayPal. We also offer other payment options depending on your location, which will be displayed at checkout.
Q: Is my payment information secure?
A: Yes, we use advanced encryption technologies to ensure that your payment information is secure. Our website is PCI-DSS compliant to provide a safe shopping experience.
Q: Can I use multiple payment methods for a single order?
A: At this time, we do not support multiple payment methods for a single order. You can use one payment method per order.
Account and Support
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.
Q: How do I create an account?
A: Click on the "Sign Up" or "Create Account" button on our website and fill in the required information. You can also create an account during the checkout process.
Q: How can I contact customer service?
A: You can contact our customer service team via email at paridhanurban@gmail.com] or call us at 9151790702. We are available Monday through Saturday from 10 AM to 6 PM IST.
Promotions and Discounts
Q: Do you offer discounts or promotional codes?
A: Yes, we frequently offer discounts and promotional codes. Sign up for our newsletter or follow us on social media to stay updated on the latest promotions.
Q: How do I apply a promotional code to my order?
A: Enter your promotional code in the designated field during checkout and click "Apply." The discount will be reflected in your order total.
Miscellaneous
Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. They can be purchased on our website and are delivered electronically to the recipient.
Q: How do I leave a review for a product?
A: You can leave a review by visiting the product page and clicking on the "Write a Review" button. We value your feedback and appreciate your time in sharing your thoughts.
If you have any other questions or need further assistance, please feel free to contact us. We are here to help!